Our terms & conditions
1. ORDER PAYMENT OPTIONS
- PayPal via PayPal payment system, PayPal account is required
- Visa & MasterCard credit and debit cards issued by any bank via our Australian National Bank Payment System
2. ORDER PROCESSING
- Orders for items available in stock at the time of order will be processed and shipped within 1 business day
- Orders for items which are sold out at the time of order will be processed and shipped within 5 business days as we need a time to make ordered items
3. ORDER DELIVERY
- Domestic order delivery time by Australia Post Domestic E-Parcel service is 1 to 3 business days to any location in Australia
- International order delivery time by Australia Post International Courier Service EMS is 5 to 10 business days to any location in the world
- We don't send orders to Post Office Boxes if they are not paid by verified PayPal account
4. RETURN / EXCHANGE POLICY
We accept return of the purchased items for exchange with any item available in stock at the time of exchange in case of wrongly selected size / colour / style. Returns for exchange are acceptable within 30 days from the date of purchase. Return shipping of incorrectly selected pair is payable by customer but it is refundable by PayPal if order paid by PayPal. Free returns by PayPal.
5. REFUND POLICY
Full refund will be made back to the customer's card or PayPal account if we won't be able to supply ordered item to the customer on time (according to our order processing time) and if customer is not willing to wait longer than a standard order processing time.
6. MANUFACTURER'S WARRANTY
Our goods are warranted against defective craftsmanship for the period of 12 months from the date of purchase. If faulty item is repairable then it will be repaired, if faulty item is not repairable then it will be replaced with a new item. Manufacturer's warranty does not cover wear and tear as well as damages due to careless and negligent wearing.
7. OUR BRANDS
We sell two brands of our authentic original Australian ugg boots made in Australia.
Our domestic brand "AUSTRALIAN UGG ORIGINAL" is shipped to all addresses in Australia.
Our international brand "AUSTRALIAN ORIGINAL" shipped to all addresses outside of Australia.